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Post by powmianotforgotten on Jan 12, 2024 7:30:25 GMT
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Administration Whistleblowing G2 Leader Whistleblowing G2 Fastest Implementation 2023 The #1 rated Whistleblowing System for those who care Try it for free today Compliant with GDPR and all whistleblower protection laws The highest level of data protection and anonymity Set up in 15 minutes - just create your link and start collecting reports TRY IT FREE BOOK A LIVE DEMO FaceUp meets the legal requirements in the United States whistleblowing system FaceUp EN Trusted by more than 3,000 organizations Faceup logo Faceup logo Logo Pilsner Faceup logo Logo Kiwi Logo Dpd_bar.svg Faceup logo Logo Zellis_bar.svg Logo Zentiva_bar.svg Logo Packeta_bar.svg Faceup logo Faceup logo Faceup logo Logo Mettler toledo_bar.svg Faceup logo Logo ref_OMG.svg Faceup logo Faceup logo Faceup logo Faceup logo Logo Sportisimo_bar.svg Logo Dodo_bar.svg Faceup logo Logo Advtech_bar.svg Faceup logo Faceup logo Faceup logo Faceup logo Logo Korber_bar.svg Logo Lomax_bar.svg whistleblowing G2 reviews whistleblowing Capterra reviews Let’s empower employees and children across the globe to speak up Organizations work best when everyone has the power to speak. FaceUp is an anonymous reporting channel where employees and students can disclose issues or concerns. FaceUp Whistleblowing System can help build a transparent culture, stop bullying and harassment, and give your people a voice. Whistleblowing Administration Anonymous reporting Create as many channels as you need (reporting forms, telephone lines), then adjust as you wish. Whistleblowing Send report Advanced case management Report overview, labels, priorities, due dates, internal comments, statistics... Whistleblowing Communication Packed with handy features Create your organizational structure, manage access, set up automatic responses, e-mail... SEE ALL FEATURES A quick introduction to FaceUp Sign up quickly and effortlessly Receive reports - employees can send messages anonymously Get all the information you need to resolve any issue BOOK A LIVE DEMO A quick introduction to FaceUp The FaceUp Whistleblowing System helps you Learn more about whistleblowing in our e-book COMPANIES SCHOOLS Comply with whistleblowing laws Avoid financial losses Stop problems at the source Protect your company’s reputation Create a transparent culture Show employees you care FIND OUT MORE You deserve the best whistleblower system Whistleblowing Laws compliant Whistleblowing laws compliant Using FaceUp is the ideal way for your company to be fully compliant with the EU Directive and all whistleblowing laws. MORE ABOUT THE DIRECTIVE Whistleblowing Security Maximum safety The highest level of data protection and anonymity. Compliant with GDPR, E2E encryption, ISO 27001, 2FA and pentesting. MORE ABOUT SAFETY Whistleblowing Simplicity Simplicity We’ll set up the system in 15 minutes without the need for your IT department. Sending a report takes two clicks. TRY IT FREE Whistleblowing Customization Customized solutions Edit forms, tweak categories, design an organizational structure to match your own and much more. FIND OUT MORE Whistleblowing Award 6 years of satisfied clients FaceUp has already processed over 10,000 reports. More than 3,000 organizations across the globe trust us. CLIENT EXPERIENCE Whistleblowing Fight bullying Fight bullying in schools Every company that joins FaceUp receives 5 free school accounts that they can gift to any schools they wish. FACEUP FOR SCHOOLS START FREE 14-DAY TRIAL What our clients say about us Testimonial Profile ROHIA HAKIM Compliance Officer, CTP Invest 5 stars Whenever people talk about whistleblowing, I always recommend FaceUp. We chose this platform due to their data security, clear report management, simplicity, and pricing. By using FaceUp, we also help to combat bullying in schools. Client Logo Reference_Kubík.png TADEAS KUBIK HR specialist, Lomax 5 stars As FaceUp was developed for schools first, the interface is extremely simple. The system is also user-friendly for the account administrator. I have nothing but praise for the FaceUp team. Client Logo Reference_Kudlička.png JIRI KUDLICKA Executive director, Bachl 5 stars Anyone can have issues at work that are difficult to talk about openly, which is why we introduced FaceUp. The whole system is clear, user-friendly and works great. It meets my expectations. Logo Bachl_bar.svg Reference_Crawford.png VANESSA CRAWFORD HR Executive, ADvTECH Group 5 stars FaceUp has helped us tremendously. Our experience with the platform so far has been exemplary. It is easy to use, works seamlessly, and has great features. The FaceUp team also provide amazing customer service. ADvTECH.svg Reference_Rodný.png TOMAS RODNY HR Director 5 stars Employees send us various proposals and small improvement suggestions via FaceUp. So far, we have seen only positive reactions from employees who have adopted FaceUp as a friendly tool. Logo ref_Sportisimo.svg Reference_Cholevová.png ZUZANA CHOLEVOVA HR manager, Omnicom Media Group 5 stars We know it can be hard to speak out in certain situation. So, to encourage people to come to us even in such tough moments we chose to implement FaceUp. Moreover, by using FaceUp, we are contributing to the creation of a safe climate for schoolchildren, something we strongly believe in! Logo_ref_OMG Omnicom_bar Reference_Kafka.png TOMAS KAFKA Partner Ernst & Young, Forensics 5 stars I have followed and admired FaceUp since it started protecting schoolchildren from bullying. Today, it helps companies to protect their reputation, employees, assets and corporate culture. I'm glad my advice and feedback contributed to the development of its corporate version. Logo ref_EY.svg Reference_Valenta.png VLADIMIR VALENTA Compliance Manager with many years of experience from GE Money CZ and CEZ Group 5 stars FaceUp is an easily accessible tool to obtain diverse feedback from employees. It can meet the needs of small, medium and large companies. FaceUp is a mature solution using proven approaches. Interested in a partnership that works for both sides? Looking for a whistleblowing solution for your clients? Whether you’re a company, law firm, external trustee or compliance specialist, we’d love to discuss cooperation options with you. Logo Schönherr_bar.svg Logo ELA_nove_bar.svg Faceup logo Logo Solitea_bar.svg Logo Asseco_bar.svg Faceup logo 5) Logo Rödl and partner_bar.svg Logo Transparency International_bar.svg Faceup logo Faceup logo PARTNERSHIP PROGRAM An award-winning whistleblowing software with the most intuitive design whistleblowing ISO 27001 icon ISO 27001 certified GDPR whistleblowing icon GDPR compliant whistleblowing multilanguage Available in 113 languages whistleblowing E2EE encryption End-to-end encryption European Crime Prevention Award European Crime Prevention Award Sustainable Development Goals award Social Responsibility Award, SDGs Faceup Feature Penetration tests Faceup Feature Servers certification SOC 1-3 Faceup Feature ESG compliant Keep up to date on whistleblowing The Whistleblower Protection Act Whistleblowing in the USA: A Guide to Legal Protections and Best Practices Whistleblowing is the process where an employee or any other individual in an organization reports an instance of wrongdoing or criminality. In the past, this was done through offline means such as a phone line, trust box, or in person, whereas these days, whistleblowing reports are often submitted through a piece of whistleblowing software, such as FaceUp. Whistleblowing platforms have many other uses for businesses, such as case management, surveys, questionnaires, employee feedback and so on. How does whistleblowing protection work in the USA?In the EU, whistleblowing protection is relatively universal thanks to the EU Whistleblowing Directive (2019), whilst whistleblowing protection in the USA is patchier and is dependent on the sector in which you work and what it is you wish to report. The Whistleblower Protection Act The Whistleblower Protection Act (1989) is the broadest piece of legislation introduced in the US, but it does not provide protection for all whistleblowers, far from it. The Whistleblower Protection Act only protects federal employees, although private sector workers may be protected under topic-specific federal laws, like the Occupational Safety and Health Act, but only a small section of unlawful activity is covered by such laws. Private sector workers do not enjoy any kind of whistleblowing protection if they are reporting violations of federal laws with no whistleblower protection or state law. However, there may be some protection for them under local laws. Moreover, in the US, union officials are exempted from whistleblower laws. What is the best practice in terms of whistleblowing in the US?Whislteblowers.org lists the four following steps as best practice for whistleblowing law in the US, which companies could introduce independently if they so wish. They are: Confidentiality - A common thread throughout whistleblowing protection legislation, anonymity/confidentiality has the twin benefit of protecting whistleblowers from retaliation and encouraging them to speak up in the first place.Offering a reward - In many cases, whistleblowers provide information which allows prosecutors to recuperate money. It is advised that whistleblowers are offering a portion of this money as a reward for their courage and to encourage others to follow suit. Remediation in cases of retaliation - These are measures to mitigate the damages a whistleblower may face after speaking out. They include back pay, being reinstated in their job if unfairly fired, front pay (when finding a new job), out of pocket losses, and so on.Independent reporting channels - Allows whistleblowers to submit reports to a neutral third-party.Even though the legal provision for whistleblowing is less universal in the USA than in other parts of the world, implementing a whistleblowing system is still hugely advantageous for private companies. Some of the benefits for US companies to implement a whistleblowing platform include: Prevention of legal disputesImprovement of company cultureProtection of the company’s reputationIncreased productivityIncreased customer trustMay be an investor requirementWhat is protected disclosure?Where whistleblower protections do exist, a protected disclosure is anything that a whistleblower reports that they reasonably believe is evidence of a violation of any law, regulation, or rule, or represents gross mismanagement or waste of funds, abuse of authority, or a substantial and specific danger to public health or safety. What is the best whistleblowing solution for US companies?Choosing a suitable whistleblowing platform for your organization is not always an easy task. As a general rule of thumb, good platforms include the following key features (not an exhaustive list): Reporting formsAnonymityUser-friendly UX/UIHigh security (E2EE, 2FA, penetration testing)CustomizationTwo-way communicationFor a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp reporting tool a try? Book a consultation with our specialist today. 11/30/2023 • 3 min read Faceup blog post What is anonymous reporting and why is it so important? Anonymous reporting is when an employee or stakeholder within an organization submits a report detailing an instance of wrongdoing or illegal activity without revealing their identity to the individual charged with receiving the reports. Their report could contain evidence of internal fraud or theft, bullying, harassment, or some other kind of misconduct. It might also contain a suggestion for an improvement to the way the company operates. What are the benefits of anonymous reporting?Adding an anonymous element to your whistleblowing process has a range of benefits for both the company and the whistleblower. Here are a few of the key ones. For the whistleblower Confidence to submit a report without revealing their identityAvoid any potential retaliation, such as bullying or lack of career progressionBeing part of an organization that is open, transparent and encourages honest feedbackFeeling valued and heardFor the company Greater likelihood of receiving reportsSave money otherwise lost to fraud or theftOpportunities to unearth lucrative ideas that might not have been sharedKeeps issues inside the organization, avoiding negative media attentionCompliance with whistleblowing legislation and other standards and certificationsHow do I implement an anonymous reporting tool in my organization?The key to successfully implementing an anonymous reporting tool is clear communication. This involves an announcement of the introduction of the tool, an explanation of how it works and when it should be used, plus regular reminders and follow up training sessions to ensure take up. FaceUp is a secure, intuitive and easy to use anonymous reporting tool with a rich set of features. FaceUp can provide you with some handy materials and templates to make sure that implementation goes as smoothly as possible. For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp reporting tool a try? Book a consultation with our specialist today. 9/11/2023 • 1 min read Integrity line What is an integrity line and how can it help your company? An integrity line is a secure, anonymous medium through which employees or other stakeholders within an organization can report suspicions or instances of wrongdoing, usually anonymously. An integrity line can also be known as an ‘ethics line’, a ‘hotline’, and an ‘honesty line’. While traditionally this was a physical phone line that people could actually call up, these days most of this kind of whistleblowing is done via an online whistleblowing platform. An open and transparent workplaceAs the name implies, an integrity line is a clear way for an organization to show that they are committed to creating a workplace that is open and honest, where integrity is valued. By providing a clear communication channel for their employees to alert them to any kind of misconduct, as well as offering their own suggestions for how the company could improve, they are demonstrating their commitment to these principles. The benefits of introducing an integrity lineAn integrity line has a range of benefits for both the organization that chooses to implement it and the employees that ultimately end up using it. For the organizationDemonstrate your values As mentioned above, an integrity line shows your employees you want them to feel empowered to speak up when something isn’t right. Compliance with whistleblowing legislation In the EU, it is now the law that any organization with more than 50 employees must have a whistleblowing channel such as an integrity line. It is a similar story in other countries and regions around the world. Save money lost to fraud and theft On average, 5% of a company’s annual revenue is lost to fraud, yet 3 times as many instances of fraud are unearthed via an integrity line than through traditional, expensive audits. Reduce staff turnover and the associated costs Did you know that 18% of employees leave their job due to a negative atmosphere in the workplace? On average, it costs the equivalent of 6 months’ salary to replace a disillusioned employee. An integrity line can help reduce the number of employees who leave your company. Improve productivity You might not believe it, but an integrity line can even lead to an increase in productivity in your organization by removing bad actors and boosting morale. This is what happened with one of FaceUp’s clients, the Brno Municipal Office. Discover potentially lucrative ideas As hinted at above, an integrity line is not just a tool for receiving reports of malpractice, but can also be a fertile source of new product ideas or other suggestions for improvements. Avoid unwanted media attention Allowing for issues to be reported and resolved through an integrity line means that you can keep the matter inside your organization and sidestep a situation where the person affected feels compelled to speak out in the media. For the employeeHave the chance to speak up something’s not right Knowing that your employer has an established whistleblowing channel provides peace of mind to employees who know they have the means to speak up if they witness something untoward. Protect themselves from retaliation Since most integrity lines are anonymous (like FaceUp), whistleblowers know that they won’t face a backlash or have their career prospects harmed by sending a report. How to ensure your employees use your integrity lineOnce you have decided to introduce an integrity line, you need to ensure people use it. Here at FaceUp we wrote a whole blog post on this subject, but the key takeaways are the following: A clear communication plan so your staff know the line existsTraining and guidance on how to use itAssigning personnel to investigate the reports you receiveGuaranteeing confidentiality through an anonymous reporting feature is also crucial to the uptake of the system. Which integrity line to choose?There are a whole host of integrity lines and other whistleblowing systems on the market today, making it tricky to decide which one is right for your business. Again, FaceUp is here to help! We compiled a comprehensive list of the current best options in terms of integrity lines, to make your life a little easier. FaceUpFaceUp is a secure, intuitive and easy to use integrity line with a rich set of features including a customizable suggestion form and advanced suggestion management, both available in 113 languages. It provides the highest level of data protection and anonymity - it is GDPR compliant, ISO 27001 certified and offers E2E encryption and 2FA. FaceUp can easily be integrated with your company intranet, website, or app through API. For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our specialist today. 9/7/2023 • 4 min read Compliance Line Setting Up an Effective Compliance Line: Best Practices and Tips A compliance line, also known as a hotline or ethics line, is a whistleblowing tool whereby employees or other stakeholders within an organization can report suspicions of wrongdoing or simply offer suggestions for efficiencies and improvements. They can usually do this anonymously for situations where the complaint might involve a colleague, manager or where the individual just wants to protect themselves from any negative fallout. Why introduce a compliance line?Introducing a compliance line is a clear signal to your employees that you value their feedback and take their concerns seriously. It shows that you are an open and transparent organization where no-one is afraid to speak up in the face of unethical behavior. As mentioned above, the anonymous aspect of a compliance hotline is crucial, since it protects the employee and allows the company to hear about issues that might otherwise have gone undiscovered (read more about ‘the onlooker effect). This has a range of benefits from saving companies money lost to internal fraud and the costs of a high workforce turnover, to increasing productivity due to happier, more invested colleagues. Having an anonymous whistleblower line in your organization is also a crucial stipulation of most whistleblower legislation across the world, certainly in the EU where it is obligatory for companies above 50 employees. How to effectively implement a compliance lineThere is no value in having a comprehensive hotline if nobody uses it. This is why implementing your hotline properly is so important to reaping the rewards. An effective implementation involves these three parts: A clearly defined communication plan to notify all employees of the tool’s existence, including regular reminders as time goes on.Training and guidance provided to ensure that everyone knows how to use the tool and which scenarios it should be used for.Assigning personnel to receive and deal with the reports submitted via the hotline. These people could be either internal or external to your organization. Are you looking for a compliance line?For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our specialist today. 8/15/2023 • 2 min read online suggestion box What is an online suggestion box? An online suggestion box is the digital version of the physical box of the past in which company employees could drop slips of paper with suggestions for improvements. These days, organizations may choose to implement an online version which brings with it a range of additional benefits. What are the advantages of an online suggestion box?First and foremost, implementing an online suggestion box demonstrates that you are an open and transparent employer that values feedback from your employees. The subsequent boost to employee morale can lead to an increased workforce retention rate, saving your company money in the long term. Did you know it costs an average of 6 months’ salary to replace a member of your team? In receiving feedback through a suggestion box, you may discover ways to make your processes more efficient, a lucrative new product or service, or unearth some deep-rooted dissatisfaction amongst your workforce. You might even unearth a case of internal theft or company fraud, something which costs the average company 5% of their annual revenue. In providing a channel for staff to voice their concerns, you are able to keep these issues inside your company and avoid unwanted and negative media attention. For employees, an online suggestion box means that they have a clear means of making their voice heard when they witness wrongdoing or suspect it. Since an online suggestion box should always be anonymous (like FaceUp), they will also be protected against any potential retaliation or damage to their future career prospects. This is also beneficial to the company itself since it increases the likelihood of their employees using the system. Finally, introducing a suggestion box ensures that your organization remains compliant with the whistleblowing legislation in your particular territory (such the EU Whistleblowing Directive) as well as any standards or certifications which you follow. Read more about standards and certifications in our recent post. What functions should online suggestion box have?User-friendliness: Setting up and navigating the system is effortless, providing an intuitive user experience.Customizability: The software should be adaptable to align with your company's identity and branding. You should have the ability to incorporate elements such as your logo and corporate colors into forms and surveys.Anonymity: Employees or customers should have the option to submit suggestions and feedback anonymously. Notifications: The tool should send reminders to employees, ensuring consistent participation and maximizing the feedback you receive.Data and analysis: It enables swift organization and analysis of suggestions and feedback, offering visual data and analytics to inform your business decisions effectively.Easy Integration: Online suggestion box should be easily integrated through API with your company intranet, website, or app.How can I ensure my team uses a suggestion box?You can read in more detail about how to successfully implement a whistleblowing system or suggestion box in another of our recent blog posts, but it comes down essentially three key pillars: A clear communication plan so that your employees know that the suggestion box exists and are encouraged to use it.Training provision so employees are comfortable using the system, know when to use it and can get the most out of all the features it offers.Assigning roles, i.e. deciding which members of your company will be responsible for receiving suggestions and taking appropriate action.Which suggestion box should I choose?Which suggestion box should I choose?There are a host of online suggestion box solutions online. Here at FaceUp, we believe that our whistleblowing platform serves perfectly as a suggestion box, thanks to features such as anonymous reporting, follow-up two-way communication, voice messaging, intuitive user design, and high level of data security. FaceUp is GDPR compliant, ISO 27001 certified and offers E2E encryption and 2FA. FaceUp can easily be integrated with your company intranet, website, or app through API. If you would like to give FaceUp a try, you can do so with a free 14-day trial. Are you looking for the suggestion box?For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our specialist today. 8/3/2023 • 3 min read Faceup blog post "Through whistleblowing, an organization can uncover serious fraud," says Rohia Hakim, Compliance Officer at CTP Invest How does corporate culture influence the success of companies? What does compliance entail, and what role does whistleblowing play in it? These questions were answered by Rohia Hakim, who worked as a Compliance Specialist for Ernst & Young (EY) for almost 10 years and now serves as a Compliance Officer for CTP Invest. Your experience in compliance is extensive, for nearly 10 years you worked as a Compliance Specialist for Ernst & Young (EY), and now you work as a Compliance Officer for CTP Invest. What drew towards this kind of work?Compliance probably found me, rather than the other way around. At the time I was working for a multinational company. After several acquisitions and mergers, it became necessary to improve the company culture. So a huge HR program was implemented to change the company culture, for which I was the main face. Thanks to its successful implementation, I was ‘discovered’ by Ernst & Young and in 2011 accepted a job offer with them. That’s how I gained experience in compliance across various sectors and organizations, both in the private and public sphere. Compliance is definitely a fulfilling job and, in some ways, a calling. Many people still don’t exactly know what ‘compliance’ means. How would you briefly describe ‘compliance’?In my view, compliance is a lot more than simply adhering to laws and rules. Compliance is about obeying legal requirements, regulatory requirements, internal regulations, ethical standards, and ‘going the extra mile’. Especially from an ethics point of view, co-existing with the company’s surroundings and the like. I’m of the view that the law cannot cover all of life’s situations. Ethics improves an organization’s performance, reduces transaction costs, and strengthens employee loyalty. I believe that everyone would like to work in an ethical organization. In addition, it is clear that public pressure is increasing for corporate social responsibility. How does compliance help managers and companies? Does a company’s culture and ethics impact its success?Today it is absolutely clear that conducting their business ethically is critical for companies. Perhaps not globally, but definitely in developed countries. For example, I definitely see this sensibility among the younger generation, who prefer companies with higher ethical standards – whether they are a customer or potential employees, they are not willing to compromise or make concessions. What is the role of whistleblowing in compliance? Various analyses have long shown that whistleblowing is clearly the most common way companies uncover fraud. And it makes sense. Typically, it is employees that uncover fraud, since employees can catch or witness unusual behavior. What is your experience with whistleblowing? Do you have any examples?I have many years of experience with whistleblowing. I have seen how companies can uncover instances of serious fraud through whistleblowing. It often reveals the possible manipulation of public contracts or details of corruption. Specifically, we could look at the case of whistleblowing in the tobacco industry, which was beneficial for the public at large. In that case, an internal whistleblower revealed that cigarettes (which, up until that point, were hugely promoted and consumed en masse) were harmful to our health and highly addictive. Something which cigarette producers until then vehemently denied. What are the biggest challenges in your job?The challenge is definitely that you have to constantly make yourself known to colleagues. So that compliance becomes an integral part of their daily lives. A positive part. I want to be a partner, not a threat or punitive agent. To be supportive rather than an obstacle to business. And also the fact that compliance is constantly changing. I don’t just mean legislation and requirements, but also the overlap of the two. A modern compliance officer also needs to know their way around data protection, ESG, and cyber security (IT). These are complex areas and require further professional development. And lastly communication. Communication is key, as with everything. 7/26/2023 • 3 min read Ethics hotline whistleblowing What is an ethics hotline? An ethics hotline is a way for employees or other company stakeholders to report instances of wrongdoing or offer suggestions for improvements. An ethics hotline used to simply refer to a physical phone line that was used for whistleblowing, whereas now the meaning has expanded to include whistleblowing software more generally. You may also hear an ethics hotline referred to as a whistleblowing system, speak-up line, fraud line plus a number of other names. How does an ethics hotline work?When a whistleblower wishes to alert a company’s management of their suspicions, they can do so through an ethics hotline. Traditionally, this would mean calling an ethics hotline on a physical phone, or leaving a note in a trust box. However, these days the most common method is to use an online whistleblowing system, which has the added bonus of anonymity for the whistleblower, plus a range of other helpful features. The report is received by the individual in the company who is designated to deal with them (known as the ‘assignee’) and the matter is subsequently looked into. Some whistleblowing systems, such as FaceUp, then allow for follow up communication between whistleblower and assignee. Who counts as a whistleblower?A whistleblower is anyone who works in or for an organization with suspicions that some kind of misconduct of wrongdoing is taking place. Wrongdoing can range from bullying and harassment, through to fraud and theft. Whistleblowers are most commonly company employees, but can also be suppliers, contractors, freelancers, or anyone else who interacts with an organization. What are the benefits of an ethics line?A properly implemented ethics line will: help foster a culture of openness and transparencyprotect the whistleblower from retaliationreduce money lost to fraud or employee turnoverprotect your reputation by keeping matters internalimprove productivity by removing unprofessional employeesunearth areas for improvementensure your organization remains compliant with the relevant whistleblowing legislation in your regionWhich ethics hotline should I choose?There are a whole host of different ethics lines on the market today. Here at FaceUp, we put together a list of some of the leading contenders in a recent post. Are you looking for en ethics hotline?For a reasonably priced, feature-rich ethics line with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our whistleblower specialist today. 7/19/2023 • 2 min read MORE ARTICLES Get the latest whistleblowing news Stay up to date! We’ll send you our latest blog articles with interesting and relevant information about the latest whistleblowing developments. Join 3,000 organizations creating better company culture Discover all our features in a 14-day free trial or book a demo to see FaceUp in action. Group 1195.png Try FaceUp for free Nothing beats trying it for yourself. Create an account and see if FaceUp works for you. No commitment necessary. TRY IT FREE Group 1194.png Book a demo We are happy to offer advice, answer your questions about whistleblowing, or show you FaceUp in action. BOOK A DEMO FREE E-BOOK: everything you need to know about whistleblowing GET IT NOW FAQ about FaceUp & whistleblowing What is whistleblowing? What is whistleblower software? Why is whistleblowing software important? Why should you choose the FaceUp whistleblowing system? How can whistleblowers report an issue through the FaceUp whistleblowing system? WHISTLEBLOWING NEWSLETTER SOLUTIONS HR Compliance Partners Schools WHY FACEUP? 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Let’s empower employees and children across the globe to speak up
Organizations work best when everyone has the power to speak. FaceUp is an anonymous reporting channel where employees and students can disclose issues or concerns. FaceUp Whistleblowing System can help build a transparent culture, stop bullying and harassment, and give your people a voice.
Whistleblowing Administration
Anonymous reporting
Create as many channels as you need (reporting forms, telephone lines), then adjust as you wish.
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Advanced case management
Report overview, labels, priorities, due dates, internal comments, statistics...
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Packed with handy features
Create your organizational structure, manage access, set up automatic responses, e-mail...
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Whistleblowing Laws compliant
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Using FaceUp is the ideal way for your company to be fully compliant with the EU Directive and all whistleblowing laws.
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The highest level of data protection and anonymity. Compliant with GDPR, E2E encryption, ISO 27001, 2FA and pentesting.
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We’ll set up the system in 15 minutes without the need for your IT department. Sending a report takes two clicks.
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FaceUp has already processed over 10,000 reports. More than 3,000 organizations across the globe trust us.
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What our clients say about us
Testimonial Profile
ROHIA HAKIM
Compliance Officer, CTP Invest
5 stars
Whenever people talk about whistleblowing, I always recommend FaceUp. We chose this platform due to their data security, clear report management, simplicity, and pricing. By using FaceUp, we also help to combat bullying in schools.
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TADEAS KUBIK
HR specialist, Lomax
5 stars
As FaceUp was developed for schools first, the interface is extremely simple. The system is also user-friendly for the account administrator. I have nothing but praise for the FaceUp team.
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JIRI KUDLICKA
Executive director, Bachl
5 stars
Anyone can have issues at work that are difficult to talk about openly, which is why we introduced FaceUp. The whole system is clear, user-friendly and works great. It meets my expectations.
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VANESSA CRAWFORD
HR Executive, ADvTECH Group
5 stars
FaceUp has helped us tremendously. Our experience with the platform so far has been exemplary. It is easy to use, works seamlessly, and has great features. The FaceUp team also provide amazing customer service.
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TOMAS RODNY
HR Director
5 stars
Employees send us various proposals and small improvement suggestions via FaceUp. So far, we have seen only positive reactions from employees who have adopted FaceUp as a friendly tool.
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ZUZANA CHOLEVOVA
HR manager, Omnicom Media Group
5 stars
We know it can be hard to speak out in certain situation. So, to encourage people to come to us even in such tough moments we chose to implement FaceUp. Moreover, by using FaceUp, we are contributing to the creation of a safe climate for schoolchildren, something we strongly believe in!
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TOMAS KAFKA
Partner Ernst & Young, Forensics
5 stars
I have followed and admired FaceUp since it started protecting schoolchildren from bullying. Today, it helps companies to protect their reputation, employees, assets and corporate culture. I'm glad my advice and feedback contributed to the development of its corporate version.
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VLADIMIR VALENTA
Compliance Manager with many years of experience from GE Money CZ and CEZ Group
5 stars
FaceUp is an easily accessible tool to obtain diverse feedback from employees. It can meet the needs of small, medium and large companies. FaceUp is a mature solution using proven approaches.
Interested in a partnership that works for both sides?
Looking for a whistleblowing solution for your clients? Whether you’re a company, law firm, external trustee or compliance specialist, we’d love to discuss cooperation options with you.
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An award-winning whistleblowing software with the most intuitive design
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Available in 113 languages
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Keep up to date on whistleblowing
The Whistleblower Protection Act
Whistleblowing in the USA: A Guide to Legal Protections and Best Practices
Whistleblowing is the process where an employee or any other individual in an organization reports an instance of wrongdoing or criminality. In the past, this was done through offline means such as a phone line, trust box, or in person, whereas these days, whistleblowing reports are often submitted through a piece of whistleblowing software, such as FaceUp. Whistleblowing platforms have many other uses for businesses, such as case management, surveys, questionnaires, employee feedback and so on. How does whistleblowing protection work in the USA?In the EU, whistleblowing protection is relatively universal thanks to the EU Whistleblowing Directive (2019), whilst whistleblowing protection in the USA is patchier and is dependent on the sector in which you work and what it is you wish to report. The Whistleblower Protection Act The Whistleblower Protection Act (1989) is the broadest piece of legislation introduced in the US, but it does not provide protection for all whistleblowers, far from it. The Whistleblower Protection Act only protects federal employees, although private sector workers may be protected under topic-specific federal laws, like the Occupational Safety and Health Act, but only a small section of unlawful activity is covered by such laws. Private sector workers do not enjoy any kind of whistleblowing protection if they are reporting violations of federal laws with no whistleblower protection or state law. However, there may be some protection for them under local laws. Moreover, in the US, union officials are exempted from whistleblower laws. What is the best practice in terms of whistleblowing in the US?Whislteblowers.org lists the four following steps as best practice for whistleblowing law in the US, which companies could introduce independently if they so wish. They are: Confidentiality - A common thread throughout whistleblowing protection legislation, anonymity/confidentiality has the twin benefit of protecting whistleblowers from retaliation and encouraging them to speak up in the first place.Offering a reward - In many cases, whistleblowers provide information which allows prosecutors to recuperate money. It is advised that whistleblowers are offering a portion of this money as a reward for their courage and to encourage others to follow suit. Remediation in cases of retaliation - These are measures to mitigate the damages a whistleblower may face after speaking out. They include back pay, being reinstated in their job if unfairly fired, front pay (when finding a new job), out of pocket losses, and so on.Independent reporting channels - Allows whistleblowers to submit reports to a neutral third-party.Even though the legal provision for whistleblowing is less universal in the USA than in other parts of the world, implementing a whistleblowing system is still hugely advantageous for private companies. Some of the benefits for US companies to implement a whistleblowing platform include: Prevention of legal disputesImprovement of company cultureProtection of the company’s reputationIncreased productivityIncreased customer trustMay be an investor requirementWhat is protected disclosure?Where whistleblower protections do exist, a protected disclosure is anything that a whistleblower reports that they reasonably believe is evidence of a violation of any law, regulation, or rule, or represents gross mismanagement or waste of funds, abuse of authority, or a substantial and specific danger to public health or safety. What is the best whistleblowing solution for US companies?Choosing a suitable whistleblowing platform for your organization is not always an easy task. As a general rule of thumb, good platforms include the following key features (not an exhaustive list): Reporting formsAnonymityUser-friendly UX/UIHigh security (E2EE, 2FA, penetration testing)CustomizationTwo-way communicationFor a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp reporting tool a try? Book a consultation with our specialist today.
11/30/2023 • 3 min read
Faceup blog post
What is anonymous reporting and why is it so important?
Anonymous reporting is when an employee or stakeholder within an organization submits a report detailing an instance of wrongdoing or illegal activity without revealing their identity to the individual charged with receiving the reports. Their report could contain evidence of internal fraud or theft, bullying, harassment, or some other kind of misconduct. It might also contain a suggestion for an improvement to the way the company operates. What are the benefits of anonymous reporting?Adding an anonymous element to your whistleblowing process has a range of benefits for both the company and the whistleblower. Here are a few of the key ones. For the whistleblower Confidence to submit a report without revealing their identityAvoid any potential retaliation, such as bullying or lack of career progressionBeing part of an organization that is open, transparent and encourages honest feedbackFeeling valued and heardFor the company Greater likelihood of receiving reportsSave money otherwise lost to fraud or theftOpportunities to unearth lucrative ideas that might not have been sharedKeeps issues inside the organization, avoiding negative media attentionCompliance with whistleblowing legislation and other standards and certificationsHow do I implement an anonymous reporting tool in my organization?The key to successfully implementing an anonymous reporting tool is clear communication. This involves an announcement of the introduction of the tool, an explanation of how it works and when it should be used, plus regular reminders and follow up training sessions to ensure take up. FaceUp is a secure, intuitive and easy to use anonymous reporting tool with a rich set of features. FaceUp can provide you with some handy materials and templates to make sure that implementation goes as smoothly as possible. For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp reporting tool a try? Book a consultation with our specialist today.
9/11/2023 • 1 min read
Integrity line
What is an integrity line and how can it help your company?
An integrity line is a secure, anonymous medium through which employees or other stakeholders within an organization can report suspicions or instances of wrongdoing, usually anonymously. An integrity line can also be known as an ‘ethics line’, a ‘hotline’, and an ‘honesty line’. While traditionally this was a physical phone line that people could actually call up, these days most of this kind of whistleblowing is done via an online whistleblowing platform. An open and transparent workplaceAs the name implies, an integrity line is a clear way for an organization to show that they are committed to creating a workplace that is open and honest, where integrity is valued. By providing a clear communication channel for their employees to alert them to any kind of misconduct, as well as offering their own suggestions for how the company could improve, they are demonstrating their commitment to these principles. The benefits of introducing an integrity lineAn integrity line has a range of benefits for both the organization that chooses to implement it and the employees that ultimately end up using it. For the organizationDemonstrate your values As mentioned above, an integrity line shows your employees you want them to feel empowered to speak up when something isn’t right. Compliance with whistleblowing legislation In the EU, it is now the law that any organization with more than 50 employees must have a whistleblowing channel such as an integrity line. It is a similar story in other countries and regions around the world. Save money lost to fraud and theft On average, 5% of a company’s annual revenue is lost to fraud, yet 3 times as many instances of fraud are unearthed via an integrity line than through traditional, expensive audits. Reduce staff turnover and the associated costs Did you know that 18% of employees leave their job due to a negative atmosphere in the workplace? On average, it costs the equivalent of 6 months’ salary to replace a disillusioned employee. An integrity line can help reduce the number of employees who leave your company. Improve productivity You might not believe it, but an integrity line can even lead to an increase in productivity in your organization by removing bad actors and boosting morale. This is what happened with one of FaceUp’s clients, the Brno Municipal Office. Discover potentially lucrative ideas As hinted at above, an integrity line is not just a tool for receiving reports of malpractice, but can also be a fertile source of new product ideas or other suggestions for improvements. Avoid unwanted media attention Allowing for issues to be reported and resolved through an integrity line means that you can keep the matter inside your organization and sidestep a situation where the person affected feels compelled to speak out in the media. For the employeeHave the chance to speak up something’s not right Knowing that your employer has an established whistleblowing channel provides peace of mind to employees who know they have the means to speak up if they witness something untoward. Protect themselves from retaliation Since most integrity lines are anonymous (like FaceUp), whistleblowers know that they won’t face a backlash or have their career prospects harmed by sending a report. How to ensure your employees use your integrity lineOnce you have decided to introduce an integrity line, you need to ensure people use it. Here at FaceUp we wrote a whole blog post on this subject, but the key takeaways are the following: A clear communication plan so your staff know the line existsTraining and guidance on how to use itAssigning personnel to investigate the reports you receiveGuaranteeing confidentiality through an anonymous reporting feature is also crucial to the uptake of the system. Which integrity line to choose?There are a whole host of integrity lines and other whistleblowing systems on the market today, making it tricky to decide which one is right for your business. Again, FaceUp is here to help! We compiled a comprehensive list of the current best options in terms of integrity lines, to make your life a little easier. FaceUpFaceUp is a secure, intuitive and easy to use integrity line with a rich set of features including a customizable suggestion form and advanced suggestion management, both available in 113 languages. It provides the highest level of data protection and anonymity - it is GDPR compliant, ISO 27001 certified and offers E2E encryption and 2FA. FaceUp can easily be integrated with your company intranet, website, or app through API. For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our specialist today.
9/7/2023 • 4 min read
Compliance Line
Setting Up an Effective Compliance Line: Best Practices and Tips
A compliance line, also known as a hotline or ethics line, is a whistleblowing tool whereby employees or other stakeholders within an organization can report suspicions of wrongdoing or simply offer suggestions for efficiencies and improvements. They can usually do this anonymously for situations where the complaint might involve a colleague, manager or where the individual just wants to protect themselves from any negative fallout. Why introduce a compliance line?Introducing a compliance line is a clear signal to your employees that you value their feedback and take their concerns seriously. It shows that you are an open and transparent organization where no-one is afraid to speak up in the face of unethical behavior. As mentioned above, the anonymous aspect of a compliance hotline is crucial, since it protects the employee and allows the company to hear about issues that might otherwise have gone undiscovered (read more about ‘the onlooker effect). This has a range of benefits from saving companies money lost to internal fraud and the costs of a high workforce turnover, to increasing productivity due to happier, more invested colleagues. Having an anonymous whistleblower line in your organization is also a crucial stipulation of most whistleblower legislation across the world, certainly in the EU where it is obligatory for companies above 50 employees. How to effectively implement a compliance lineThere is no value in having a comprehensive hotline if nobody uses it. This is why implementing your hotline properly is so important to reaping the rewards. An effective implementation involves these three parts: A clearly defined communication plan to notify all employees of the tool’s existence, including regular reminders as time goes on.Training and guidance provided to ensure that everyone knows how to use the tool and which scenarios it should be used for.Assigning personnel to receive and deal with the reports submitted via the hotline. These people could be either internal or external to your organization. Are you looking for a compliance line?For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our specialist today.
8/15/2023 • 2 min read
online suggestion box
What is an online suggestion box?
An online suggestion box is the digital version of the physical box of the past in which company employees could drop slips of paper with suggestions for improvements. These days, organizations may choose to implement an online version which brings with it a range of additional benefits. What are the advantages of an online suggestion box?First and foremost, implementing an online suggestion box demonstrates that you are an open and transparent employer that values feedback from your employees. The subsequent boost to employee morale can lead to an increased workforce retention rate, saving your company money in the long term. Did you know it costs an average of 6 months’ salary to replace a member of your team? In receiving feedback through a suggestion box, you may discover ways to make your processes more efficient, a lucrative new product or service, or unearth some deep-rooted dissatisfaction amongst your workforce. You might even unearth a case of internal theft or company fraud, something which costs the average company 5% of their annual revenue. In providing a channel for staff to voice their concerns, you are able to keep these issues inside your company and avoid unwanted and negative media attention. For employees, an online suggestion box means that they have a clear means of making their voice heard when they witness wrongdoing or suspect it. Since an online suggestion box should always be anonymous (like FaceUp), they will also be protected against any potential retaliation or damage to their future career prospects. This is also beneficial to the company itself since it increases the likelihood of their employees using the system. Finally, introducing a suggestion box ensures that your organization remains compliant with the whistleblowing legislation in your particular territory (such the EU Whistleblowing Directive) as well as any standards or certifications which you follow. Read more about standards and certifications in our recent post. What functions should online suggestion box have?User-friendliness: Setting up and navigating the system is effortless, providing an intuitive user experience.Customizability: The software should be adaptable to align with your company's identity and branding. You should have the ability to incorporate elements such as your logo and corporate colors into forms and surveys.Anonymity: Employees or customers should have the option to submit suggestions and feedback anonymously. Notifications: The tool should send reminders to employees, ensuring consistent participation and maximizing the feedback you receive.Data and analysis: It enables swift organization and analysis of suggestions and feedback, offering visual data and analytics to inform your business decisions effectively.Easy Integration: Online suggestion box should be easily integrated through API with your company intranet, website, or app.How can I ensure my team uses a suggestion box?You can read in more detail about how to successfully implement a whistleblowing system or suggestion box in another of our recent blog posts, but it comes down essentially three key pillars: A clear communication plan so that your employees know that the suggestion box exists and are encouraged to use it.Training provision so employees are comfortable using the system, know when to use it and can get the most out of all the features it offers.Assigning roles, i.e. deciding which members of your company will be responsible for receiving suggestions and taking appropriate action.Which suggestion box should I choose?Which suggestion box should I choose?There are a host of online suggestion box solutions online. Here at FaceUp, we believe that our whistleblowing platform serves perfectly as a suggestion box, thanks to features such as anonymous reporting, follow-up two-way communication, voice messaging, intuitive user design, and high level of data security. FaceUp is GDPR compliant, ISO 27001 certified and offers E2E encryption and 2FA. FaceUp can easily be integrated with your company intranet, website, or app through API. If you would like to give FaceUp a try, you can do so with a free 14-day trial. Are you looking for the suggestion box?For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our specialist today.
8/3/2023 • 3 min read
Faceup blog post
"Through whistleblowing, an organization can uncover serious fraud," says Rohia Hakim, Compliance Officer at CTP Invest
How does corporate culture influence the success of companies? What does compliance entail, and what role does whistleblowing play in it? These questions were answered by Rohia Hakim, who worked as a Compliance Specialist for Ernst & Young (EY) for almost 10 years and now serves as a Compliance Officer for CTP Invest. Your experience in compliance is extensive, for nearly 10 years you worked as a Compliance Specialist for Ernst & Young (EY), and now you work as a Compliance Officer for CTP Invest. What drew towards this kind of work?Compliance probably found me, rather than the other way around. At the time I was working for a multinational company. After several acquisitions and mergers, it became necessary to improve the company culture. So a huge HR program was implemented to change the company culture, for which I was the main face. Thanks to its successful implementation, I was ‘discovered’ by Ernst & Young and in 2011 accepted a job offer with them. That’s how I gained experience in compliance across various sectors and organizations, both in the private and public sphere. Compliance is definitely a fulfilling job and, in some ways, a calling. Many people still don’t exactly know what ‘compliance’ means. How would you briefly describe ‘compliance’?In my view, compliance is a lot more than simply adhering to laws and rules. Compliance is about obeying legal requirements, regulatory requirements, internal regulations, ethical standards, and ‘going the extra mile’. Especially from an ethics point of view, co-existing with the company’s surroundings and the like. I’m of the view that the law cannot cover all of life’s situations. Ethics improves an organization’s performance, reduces transaction costs, and strengthens employee loyalty. I believe that everyone would like to work in an ethical organization. In addition, it is clear that public pressure is increasing for corporate social responsibility. How does compliance help managers and companies? Does a company’s culture and ethics impact its success?Today it is absolutely clear that conducting their business ethically is critical for companies. Perhaps not globally, but definitely in developed countries. For example, I definitely see this sensibility among the younger generation, who prefer companies with higher ethical standards – whether they are a customer or potential employees, they are not willing to compromise or make concessions. What is the role of whistleblowing in compliance? Various analyses have long shown that whistleblowing is clearly the most common way companies uncover fraud. And it makes sense. Typically, it is employees that uncover fraud, since employees can catch or witness unusual behavior. What is your experience with whistleblowing? Do you have any examples?I have many years of experience with whistleblowing. I have seen how companies can uncover instances of serious fraud through whistleblowing. It often reveals the possible manipulation of public contracts or details of corruption. Specifically, we could look at the case of whistleblowing in the tobacco industry, which was beneficial for the public at large. In that case, an internal whistleblower revealed that cigarettes (which, up until that point, were hugely promoted and consumed en masse) were harmful to our health and highly addictive. Something which cigarette producers until then vehemently denied. What are the biggest challenges in your job?The challenge is definitely that you have to constantly make yourself known to colleagues. So that compliance becomes an integral part of their daily lives. A positive part. I want to be a partner, not a threat or punitive agent. To be supportive rather than an obstacle to business. And also the fact that compliance is constantly changing. I don’t just mean legislation and requirements, but also the overlap of the two. A modern compliance officer also needs to know their way around data protection, ESG, and cyber security (IT). These are complex areas and require further professional development. And lastly communication. Communication is key, as with everything.
7/26/2023 • 3 min read
Ethics hotline whistleblowing
What is an ethics hotline?
An ethics hotline is a way for employees or other company stakeholders to report instances of wrongdoing or offer suggestions for improvements. An ethics hotline used to simply refer to a physical phone line that was used for whistleblowing, whereas now the meaning has expanded to include whistleblowing software more generally. You may also hear an ethics hotline referred to as a whistleblowing system, speak-up line, fraud line plus a number of other names. How does an ethics hotline work?When a whistleblower wishes to alert a company’s management of their suspicions, they can do so through an ethics hotline. Traditionally, this would mean calling an ethics hotline on a physical phone, or leaving a note in a trust box. However, these days the most common method is to use an online whistleblowing system, which has the added bonus of anonymity for the whistleblower, plus a range of other helpful features. The report is received by the individual in the company who is designated to deal with them (known as the ‘assignee’) and the matter is subsequently looked into. Some whistleblowing systems, such as FaceUp, then allow for follow up communication between whistleblower and assignee. Who counts as a whistleblower?A whistleblower is anyone who works in or for an organization with suspicions that some kind of misconduct of wrongdoing is taking place. Wrongdoing can range from bullying and harassment, through to fraud and theft. Whistleblowers are most commonly company employees, but can also be suppliers, contractors, freelancers, or anyone else who interacts with an organization. What are the benefits of an ethics line?A properly implemented ethics line will: help foster a culture of openness and transparencyprotect the whistleblower from retaliationreduce money lost to fraud or employee turnoverprotect your reputation by keeping matters internalimprove productivity by removing unprofessional employeesunearth areas for improvementensure your organization remains compliant with the relevant whistleblowing legislation in your regionWhich ethics hotline should I choose?There are a whole host of different ethics lines on the market today. Here at FaceUp, we put together a list of some of the leading contenders in a recent post. Are you looking for en ethics hotline?For a reasonably priced, feature-rich ethics line with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our whistleblower specialist today.
7/19/2023 • 2 min read
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ROHIA HAKIM
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JIRI KUDLICKA
Executive director, Bachl
5 stars
Anyone can have issues at work that are difficult to talk about openly, which is why we introduced FaceUp. The whole system is clear, user-friendly and works great. It meets my expectations.
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VANESSA CRAWFORD
HR Executive, ADvTECH Group
5 stars
FaceUp has helped us tremendously. Our experience with the platform so far has been exemplary. It is easy to use, works seamlessly, and has great features. The FaceUp team also provide amazing customer service.
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TOMAS RODNY
HR Director
5 stars
Employees send us various proposals and small improvement suggestions via FaceUp. So far, we have seen only positive reactions from employees who have adopted FaceUp as a friendly tool.
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ZUZANA CHOLEVOVA
HR manager, Omnicom Media Group
5 stars
We know it can be hard to speak out in certain situation. So, to encourage people to come to us even in such tough moments we chose to implement FaceUp. Moreover, by using FaceUp, we are contributing to the creation of a safe climate for schoolchildren, something we strongly believe in!
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TOMAS KAFKA
Partner Ernst & Young, Forensics
5 stars
I have followed and admired FaceUp since it started protecting schoolchildren from bullying. Today, it helps companies to protect their reputation, employees, assets and corporate culture. I'm glad my advice and feedback contributed to the development of its corporate version.
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VLADIMIR VALENTA
Compliance Manager with many years of experience from GE Money CZ and CEZ Group
5 stars
FaceUp is an easily accessible tool to obtain diverse feedback from employees. It can meet the needs of small, medium and large companies. FaceUp is a mature solution using proven approaches.
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Keep up to date on whistleblowing
The Whistleblower Protection Act
Whistleblowing in the USA: A Guide to Legal Protections and Best Practices
Whistleblowing is the process where an employee or any other individual in an organization reports an instance of wrongdoing or criminality. In the past, this was done through offline means such as a phone line, trust box, or in person, whereas these days, whistleblowing reports are often submitted through a piece of whistleblowing software, such as FaceUp. Whistleblowing platforms have many other uses for businesses, such as case management, surveys, questionnaires, employee feedback and so on. How does whistleblowing protection work in the USA?In the EU, whistleblowing protection is relatively universal thanks to the EU Whistleblowing Directive (2019), whilst whistleblowing protection in the USA is patchier and is dependent on the sector in which you work and what it is you wish to report. The Whistleblower Protection Act The Whistleblower Protection Act (1989) is the broadest piece of legislation introduced in the US, but it does not provide protection for all whistleblowers, far from it. The Whistleblower Protection Act only protects federal employees, although private sector workers may be protected under topic-specific federal laws, like the Occupational Safety and Health Act, but only a small section of unlawful activity is covered by such laws. Private sector workers do not enjoy any kind of whistleblowing protection if they are reporting violations of federal laws with no whistleblower protection or state law. However, there may be some protection for them under local laws. Moreover, in the US, union officials are exempted from whistleblower laws. What is the best practice in terms of whistleblowing in the US?Whislteblowers.org lists the four following steps as best practice for whistleblowing law in the US, which companies could introduce independently if they so wish. They are: Confidentiality - A common thread throughout whistleblowing protection legislation, anonymity/confidentiality has the twin benefit of protecting whistleblowers from retaliation and encouraging them to speak up in the first place.Offering a reward - In many cases, whistleblowers provide information which allows prosecutors to recuperate money. It is advised that whistleblowers are offering a portion of this money as a reward for their courage and to encourage others to follow suit. Remediation in cases of retaliation - These are measures to mitigate the damages a whistleblower may face after speaking out. They include back pay, being reinstated in their job if unfairly fired, front pay (when finding a new job), out of pocket losses, and so on.Independent reporting channels - Allows whistleblowers to submit reports to a neutral third-party.Even though the legal provision for whistleblowing is less universal in the USA than in other parts of the world, implementing a whistleblowing system is still hugely advantageous for private companies. Some of the benefits for US companies to implement a whistleblowing platform include: Prevention of legal disputesImprovement of company cultureProtection of the company’s reputationIncreased productivityIncreased customer trustMay be an investor requirementWhat is protected disclosure?Where whistleblower protections do exist, a protected disclosure is anything that a whistleblower reports that they reasonably believe is evidence of a violation of any law, regulation, or rule, or represents gross mismanagement or waste of funds, abuse of authority, or a substantial and specific danger to public health or safety. What is the best whistleblowing solution for US companies?Choosing a suitable whistleblowing platform for your organization is not always an easy task. As a general rule of thumb, good platforms include the following key features (not an exhaustive list): Reporting formsAnonymityUser-friendly UX/UIHigh security (E2EE, 2FA, penetration testing)CustomizationTwo-way communicationFor a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp reporting tool a try? Book a consultation with our specialist today.
11/30/2023 • 3 min read
Faceup blog post
What is anonymous reporting and why is it so important?
Anonymous reporting is when an employee or stakeholder within an organization submits a report detailing an instance of wrongdoing or illegal activity without revealing their identity to the individual charged with receiving the reports. Their report could contain evidence of internal fraud or theft, bullying, harassment, or some other kind of misconduct. It might also contain a suggestion for an improvement to the way the company operates. What are the benefits of anonymous reporting?Adding an anonymous element to your whistleblowing process has a range of benefits for both the company and the whistleblower. Here are a few of the key ones. For the whistleblower Confidence to submit a report without revealing their identityAvoid any potential retaliation, such as bullying or lack of career progressionBeing part of an organization that is open, transparent and encourages honest feedbackFeeling valued and heardFor the company Greater likelihood of receiving reportsSave money otherwise lost to fraud or theftOpportunities to unearth lucrative ideas that might not have been sharedKeeps issues inside the organization, avoiding negative media attentionCompliance with whistleblowing legislation and other standards and certificationsHow do I implement an anonymous reporting tool in my organization?The key to successfully implementing an anonymous reporting tool is clear communication. This involves an announcement of the introduction of the tool, an explanation of how it works and when it should be used, plus regular reminders and follow up training sessions to ensure take up. FaceUp is a secure, intuitive and easy to use anonymous reporting tool with a rich set of features. FaceUp can provide you with some handy materials and templates to make sure that implementation goes as smoothly as possible. For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp reporting tool a try? Book a consultation with our specialist today.
9/11/2023 • 1 min read
Integrity line
What is an integrity line and how can it help your company?
An integrity line is a secure, anonymous medium through which employees or other stakeholders within an organization can report suspicions or instances of wrongdoing, usually anonymously. An integrity line can also be known as an ‘ethics line’, a ‘hotline’, and an ‘honesty line’. While traditionally this was a physical phone line that people could actually call up, these days most of this kind of whistleblowing is done via an online whistleblowing platform. An open and transparent workplaceAs the name implies, an integrity line is a clear way for an organization to show that they are committed to creating a workplace that is open and honest, where integrity is valued. By providing a clear communication channel for their employees to alert them to any kind of misconduct, as well as offering their own suggestions for how the company could improve, they are demonstrating their commitment to these principles. The benefits of introducing an integrity lineAn integrity line has a range of benefits for both the organization that chooses to implement it and the employees that ultimately end up using it. For the organizationDemonstrate your values As mentioned above, an integrity line shows your employees you want them to feel empowered to speak up when something isn’t right. Compliance with whistleblowing legislation In the EU, it is now the law that any organization with more than 50 employees must have a whistleblowing channel such as an integrity line. It is a similar story in other countries and regions around the world. Save money lost to fraud and theft On average, 5% of a company’s annual revenue is lost to fraud, yet 3 times as many instances of fraud are unearthed via an integrity line than through traditional, expensive audits. Reduce staff turnover and the associated costs Did you know that 18% of employees leave their job due to a negative atmosphere in the workplace? On average, it costs the equivalent of 6 months’ salary to replace a disillusioned employee. An integrity line can help reduce the number of employees who leave your company. Improve productivity You might not believe it, but an integrity line can even lead to an increase in productivity in your organization by removing bad actors and boosting morale. This is what happened with one of FaceUp’s clients, the Brno Municipal Office. Discover potentially lucrative ideas As hinted at above, an integrity line is not just a tool for receiving reports of malpractice, but can also be a fertile source of new product ideas or other suggestions for improvements. Avoid unwanted media attention Allowing for issues to be reported and resolved through an integrity line means that you can keep the matter inside your organization and sidestep a situation where the person affected feels compelled to speak out in the media. For the employeeHave the chance to speak up something’s not right Knowing that your employer has an established whistleblowing channel provides peace of mind to employees who know they have the means to speak up if they witness something untoward. Protect themselves from retaliation Since most integrity lines are anonymous (like FaceUp), whistleblowers know that they won’t face a backlash or have their career prospects harmed by sending a report. How to ensure your employees use your integrity lineOnce you have decided to introduce an integrity line, you need to ensure people use it. Here at FaceUp we wrote a whole blog post on this subject, but the key takeaways are the following: A clear communication plan so your staff know the line existsTraining and guidance on how to use itAssigning personnel to investigate the reports you receiveGuaranteeing confidentiality through an anonymous reporting feature is also crucial to the uptake of the system. Which integrity line to choose?There are a whole host of integrity lines and other whistleblowing systems on the market today, making it tricky to decide which one is right for your business. Again, FaceUp is here to help! We compiled a comprehensive list of the current best options in terms of integrity lines, to make your life a little easier. FaceUpFaceUp is a secure, intuitive and easy to use integrity line with a rich set of features including a customizable suggestion form and advanced suggestion management, both available in 113 languages. It provides the highest level of data protection and anonymity - it is GDPR compliant, ISO 27001 certified and offers E2E encryption and 2FA. FaceUp can easily be integrated with your company intranet, website, or app through API. For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our specialist today.
9/7/2023 • 4 min read
Compliance Line
Setting Up an Effective Compliance Line: Best Practices and Tips
A compliance line, also known as a hotline or ethics line, is a whistleblowing tool whereby employees or other stakeholders within an organization can report suspicions of wrongdoing or simply offer suggestions for efficiencies and improvements. They can usually do this anonymously for situations where the complaint might involve a colleague, manager or where the individual just wants to protect themselves from any negative fallout. Why introduce a compliance line?Introducing a compliance line is a clear signal to your employees that you value their feedback and take their concerns seriously. It shows that you are an open and transparent organization where no-one is afraid to speak up in the face of unethical behavior. As mentioned above, the anonymous aspect of a compliance hotline is crucial, since it protects the employee and allows the company to hear about issues that might otherwise have gone undiscovered (read more about ‘the onlooker effect). This has a range of benefits from saving companies money lost to internal fraud and the costs of a high workforce turnover, to increasing productivity due to happier, more invested colleagues. Having an anonymous whistleblower line in your organization is also a crucial stipulation of most whistleblower legislation across the world, certainly in the EU where it is obligatory for companies above 50 employees. How to effectively implement a compliance lineThere is no value in having a comprehensive hotline if nobody uses it. This is why implementing your hotline properly is so important to reaping the rewards. An effective implementation involves these three parts: A clearly defined communication plan to notify all employees of the tool’s existence, including regular reminders as time goes on.Training and guidance provided to ensure that everyone knows how to use the tool and which scenarios it should be used for.Assigning personnel to receive and deal with the reports submitted via the hotline. These people could be either internal or external to your organization. Are you looking for a compliance line?For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our specialist today.
8/15/2023 • 2 min read
online suggestion box
What is an online suggestion box?
An online suggestion box is the digital version of the physical box of the past in which company employees could drop slips of paper with suggestions for improvements. These days, organizations may choose to implement an online version which brings with it a range of additional benefits. What are the advantages of an online suggestion box?First and foremost, implementing an online suggestion box demonstrates that you are an open and transparent employer that values feedback from your employees. The subsequent boost to employee morale can lead to an increased workforce retention rate, saving your company money in the long term. Did you know it costs an average of 6 months’ salary to replace a member of your team? In receiving feedback through a suggestion box, you may discover ways to make your processes more efficient, a lucrative new product or service, or unearth some deep-rooted dissatisfaction amongst your workforce. You might even unearth a case of internal theft or company fraud, something which costs the average company 5% of their annual revenue. In providing a channel for staff to voice their concerns, you are able to keep these issues inside your company and avoid unwanted and negative media attention. For employees, an online suggestion box means that they have a clear means of making their voice heard when they witness wrongdoing or suspect it. Since an online suggestion box should always be anonymous (like FaceUp), they will also be protected against any potential retaliation or damage to their future career prospects. This is also beneficial to the company itself since it increases the likelihood of their employees using the system. Finally, introducing a suggestion box ensures that your organization remains compliant with the whistleblowing legislation in your particular territory (such the EU Whistleblowing Directive) as well as any standards or certifications which you follow. Read more about standards and certifications in our recent post. What functions should online suggestion box have?User-friendliness: Setting up and navigating the system is effortless, providing an intuitive user experience.Customizability: The software should be adaptable to align with your company's identity and branding. You should have the ability to incorporate elements such as your logo and corporate colors into forms and surveys.Anonymity: Employees or customers should have the option to submit suggestions and feedback anonymously. Notifications: The tool should send reminders to employees, ensuring consistent participation and maximizing the feedback you receive.Data and analysis: It enables swift organization and analysis of suggestions and feedback, offering visual data and analytics to inform your business decisions effectively.Easy Integration: Online suggestion box should be easily integrated through API with your company intranet, website, or app.How can I ensure my team uses a suggestion box?You can read in more detail about how to successfully implement a whistleblowing system or suggestion box in another of our recent blog posts, but it comes down essentially three key pillars: A clear communication plan so that your employees know that the suggestion box exists and are encouraged to use it.Training provision so employees are comfortable using the system, know when to use it and can get the most out of all the features it offers.Assigning roles, i.e. deciding which members of your company will be responsible for receiving suggestions and taking appropriate action.Which suggestion box should I choose?Which suggestion box should I choose?There are a host of online suggestion box solutions online. Here at FaceUp, we believe that our whistleblowing platform serves perfectly as a suggestion box, thanks to features such as anonymous reporting, follow-up two-way communication, voice messaging, intuitive user design, and high level of data security. FaceUp is GDPR compliant, ISO 27001 certified and offers E2E encryption and 2FA. FaceUp can easily be integrated with your company intranet, website, or app through API. If you would like to give FaceUp a try, you can do so with a free 14-day trial. Are you looking for the suggestion box?For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our specialist today.
8/3/2023 • 3 min read
Faceup blog post
"Through whistleblowing, an organization can uncover serious fraud," says Rohia Hakim, Compliance Officer at CTP Invest
How does corporate culture influence the success of companies? What does compliance entail, and what role does whistleblowing play in it? These questions were answered by Rohia Hakim, who worked as a Compliance Specialist for Ernst & Young (EY) for almost 10 years and now serves as a Compliance Officer for CTP Invest. Your experience in compliance is extensive, for nearly 10 years you worked as a Compliance Specialist for Ernst & Young (EY), and now you work as a Compliance Officer for CTP Invest. What drew towards this kind of work?Compliance probably found me, rather than the other way around. At the time I was working for a multinational company. After several acquisitions and mergers, it became necessary to improve the company culture. So a huge HR program was implemented to change the company culture, for which I was the main face. Thanks to its successful implementation, I was ‘discovered’ by Ernst & Young and in 2011 accepted a job offer with them. That’s how I gained experience in compliance across various sectors and organizations, both in the private and public sphere. Compliance is definitely a fulfilling job and, in some ways, a calling. Many people still don’t exactly know what ‘compliance’ means. How would you briefly describe ‘compliance’?In my view, compliance is a lot more than simply adhering to laws and rules. Compliance is about obeying legal requirements, regulatory requirements, internal regulations, ethical standards, and ‘going the extra mile’. Especially from an ethics point of view, co-existing with the company’s surroundings and the like. I’m of the view that the law cannot cover all of life’s situations. Ethics improves an organization’s performance, reduces transaction costs, and strengthens employee loyalty. I believe that everyone would like to work in an ethical organization. In addition, it is clear that public pressure is increasing for corporate social responsibility. How does compliance help managers and companies? Does a company’s culture and ethics impact its success?Today it is absolutely clear that conducting their business ethically is critical for companies. Perhaps not globally, but definitely in developed countries. For example, I definitely see this sensibility among the younger generation, who prefer companies with higher ethical standards – whether they are a customer or potential employees, they are not willing to compromise or make concessions. What is the role of whistleblowing in compliance? Various analyses have long shown that whistleblowing is clearly the most common way companies uncover fraud. And it makes sense. Typically, it is employees that uncover fraud, since employees can catch or witness unusual behavior. What is your experience with whistleblowing? Do you have any examples?I have many years of experience with whistleblowing. I have seen how companies can uncover instances of serious fraud through whistleblowing. It often reveals the possible manipulation of public contracts or details of corruption. Specifically, we could look at the case of whistleblowing in the tobacco industry, which was beneficial for the public at large. In that case, an internal whistleblower revealed that cigarettes (which, up until that point, were hugely promoted and consumed en masse) were harmful to our health and highly addictive. Something which cigarette producers until then vehemently denied. What are the biggest challenges in your job?The challenge is definitely that you have to constantly make yourself known to colleagues. So that compliance becomes an integral part of their daily lives. A positive part. I want to be a partner, not a threat or punitive agent. To be supportive rather than an obstacle to business. And also the fact that compliance is constantly changing. I don’t just mean legislation and requirements, but also the overlap of the two. A modern compliance officer also needs to know their way around data protection, ESG, and cyber security (IT). These are complex areas and require further professional development. And lastly communication. Communication is key, as with everything.
7/26/2023 • 3 min read
Ethics hotline whistleblowing
What is an ethics hotline?
An ethics hotline is a way for employees or other company stakeholders to report instances of wrongdoing or offer suggestions for improvements. An ethics hotline used to simply refer to a physical phone line that was used for whistleblowing, whereas now the meaning has expanded to include whistleblowing software more generally. You may also hear an ethics hotline referred to as a whistleblowing system, speak-up line, fraud line plus a number of other names. How does an ethics hotline work?When a whistleblower wishes to alert a company’s management of their suspicions, they can do so through an ethics hotline. Traditionally, this would mean calling an ethics hotline on a physical phone, or leaving a note in a trust box. However, these days the most common method is to use an online whistleblowing system, which has the added bonus of anonymity for the whistleblower, plus a range of other helpful features. The report is received by the individual in the company who is designated to deal with them (known as the ‘assignee’) and the matter is subsequently looked into. Some whistleblowing systems, such as FaceUp, then allow for follow up communication between whistleblower and assignee. Who counts as a whistleblower?A whistleblower is anyone who works in or for an organization with suspicions that some kind of misconduct of wrongdoing is taking place. Wrongdoing can range from bullying and harassment, through to fraud and theft. Whistleblowers are most commonly company employees, but can also be suppliers, contractors, freelancers, or anyone else who interacts with an organization. What are the benefits of an ethics line?A properly implemented ethics line will: help foster a culture of openness and transparencyprotect the whistleblower from retaliationreduce money lost to fraud or employee turnoverprotect your reputation by keeping matters internalimprove productivity by removing unprofessional employeesunearth areas for improvementensure your organization remains compliant with the relevant whistleblowing legislation in your regionWhich ethics hotline should I choose?There are a whole host of different ethics lines on the market today. Here at FaceUp, we put together a list of some of the leading contenders in a recent post. Are you looking for en ethics hotline?For a reasonably priced, feature-rich ethics line with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our whistleblower specialist today.
7/19/2023 • 2 min read
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ROHIA HAKIM
Compliance Officer, CTP Invest
5 stars
Whenever people talk about whistleblowing, I always recommend FaceUp. We chose this platform due to their data security, clear report management, simplicity, and pricing. By using FaceUp, we also help to combat bullying in schools.
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TADEAS KUBIK
HR specialist, Lomax
5 stars
As FaceUp was developed for schools first, the interface is extremely simple. The system is also user-friendly for the account administrator. I have nothing but praise for the FaceUp team.
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JIRI KUDLICKA
Executive director, Bachl
5 stars
Anyone can have issues at work that are difficult to talk about openly, which is why we introduced FaceUp. The whole system is clear, user-friendly and works great. It meets my expectations.
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VANESSA CRAWFORD
HR Executive, ADvTECH Group
5 stars
FaceUp has helped us tremendously. Our experience with the platform so far has been exemplary. It is easy to use, works seamlessly, and has great features. The FaceUp team also provide amazing customer service.
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TOMAS RODNY
HR Director
5 stars
Employees send us various proposals and small improvement suggestions via FaceUp. So far, we have seen only positive reactions from employees who have adopted FaceUp as a friendly tool.
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ZUZANA CHOLEVOVA
HR manager, Omnicom Media Group
5 stars
We know it can be hard to speak out in certain situation. So, to encourage people to come to us even in such tough moments we chose to implement FaceUp. Moreover, by using FaceUp, we are contributing to the creation of a safe climate for schoolchildren, something we strongly believe in!
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TOMAS KAFKA
Partner Ernst & Young, Forensics
5 stars
I have followed and admired FaceUp since it started protecting schoolchildren from bullying. Today, it helps companies to protect their reputation, employees, assets and corporate culture. I'm glad my advice and feedback contributed to the development of its corporate version.
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VLADIMIR VALENTA
Compliance Manager with many years of experience from GE Money CZ and CEZ Group
5 stars
FaceUp is an easily accessible tool to obtain diverse feedback from employees. It can meet the needs of small, medium and large companies. FaceUp is a mature solution using proven approaches.
Interested in a partnership that works for both sides?
Looking for a whistleblowing solution for your clients? Whether you’re a company, law firm, external trustee or compliance specialist, we’d love to discuss cooperation options with you.
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Keep up to date on whistleblowing
The Whistleblower Protection Act
Whistleblowing in the USA: A Guide to Legal Protections and Best Practices
Whistleblowing is the process where an employee or any other individual in an organization reports an instance of wrongdoing or criminality. In the past, this was done through offline means such as a phone line, trust box, or in person, whereas these days, whistleblowing reports are often submitted through a piece of whistleblowing software, such as FaceUp. Whistleblowing platforms have many other uses for businesses, such as case management, surveys, questionnaires, employee feedback and so on. How does whistleblowing protection work in the USA?In the EU, whistleblowing protection is relatively universal thanks to the EU Whistleblowing Directive (2019), whilst whistleblowing protection in the USA is patchier and is dependent on the sector in which you work and what it is you wish to report. The Whistleblower Protection Act The Whistleblower Protection Act (1989) is the broadest piece of legislation introduced in the US, but it does not provide protection for all whistleblowers, far from it. The Whistleblower Protection Act only protects federal employees, although private sector workers may be protected under topic-specific federal laws, like the Occupational Safety and Health Act, but only a small section of unlawful activity is covered by such laws. Private sector workers do not enjoy any kind of whistleblowing protection if they are reporting violations of federal laws with no whistleblower protection or state law. However, there may be some protection for them under local laws. Moreover, in the US, union officials are exempted from whistleblower laws. What is the best practice in terms of whistleblowing in the US?Whislteblowers.org lists the four following steps as best practice for whistleblowing law in the US, which companies could introduce independently if they so wish. They are: Confidentiality - A common thread throughout whistleblowing protection legislation, anonymity/confidentiality has the twin benefit of protecting whistleblowers from retaliation and encouraging them to speak up in the first place.Offering a reward - In many cases, whistleblowers provide information which allows prosecutors to recuperate money. It is advised that whistleblowers are offering a portion of this money as a reward for their courage and to encourage others to follow suit. Remediation in cases of retaliation - These are measures to mitigate the damages a whistleblower may face after speaking out. They include back pay, being reinstated in their job if unfairly fired, front pay (when finding a new job), out of pocket losses, and so on.Independent reporting channels - Allows whistleblowers to submit reports to a neutral third-party.Even though the legal provision for whistleblowing is less universal in the USA than in other parts of the world, implementing a whistleblowing system is still hugely advantageous for private companies. Some of the benefits for US companies to implement a whistleblowing platform include: Prevention of legal disputesImprovement of company cultureProtection of the company’s reputationIncreased productivityIncreased customer trustMay be an investor requirementWhat is protected disclosure?Where whistleblower protections do exist, a protected disclosure is anything that a whistleblower reports that they reasonably believe is evidence of a violation of any law, regulation, or rule, or represents gross mismanagement or waste of funds, abuse of authority, or a substantial and specific danger to public health or safety. What is the best whistleblowing solution for US companies?Choosing a suitable whistleblowing platform for your organization is not always an easy task. As a general rule of thumb, good platforms include the following key features (not an exhaustive list): Reporting formsAnonymityUser-friendly UX/UIHigh security (E2EE, 2FA, penetration testing)CustomizationTwo-way communicationFor a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp reporting tool a try? Book a consultation with our specialist today.
11/30/2023 • 3 min read
Faceup blog post
What is anonymous reporting and why is it so important?
Anonymous reporting is when an employee or stakeholder within an organization submits a report detailing an instance of wrongdoing or illegal activity without revealing their identity to the individual charged with receiving the reports. Their report could contain evidence of internal fraud or theft, bullying, harassment, or some other kind of misconduct. It might also contain a suggestion for an improvement to the way the company operates. What are the benefits of anonymous reporting?Adding an anonymous element to your whistleblowing process has a range of benefits for both the company and the whistleblower. Here are a few of the key ones. For the whistleblower Confidence to submit a report without revealing their identityAvoid any potential retaliation, such as bullying or lack of career progressionBeing part of an organization that is open, transparent and encourages honest feedbackFeeling valued and heardFor the company Greater likelihood of receiving reportsSave money otherwise lost to fraud or theftOpportunities to unearth lucrative ideas that might not have been sharedKeeps issues inside the organization, avoiding negative media attentionCompliance with whistleblowing legislation and other standards and certificationsHow do I implement an anonymous reporting tool in my organization?The key to successfully implementing an anonymous reporting tool is clear communication. This involves an announcement of the introduction of the tool, an explanation of how it works and when it should be used, plus regular reminders and follow up training sessions to ensure take up. FaceUp is a secure, intuitive and easy to use anonymous reporting tool with a rich set of features. FaceUp can provide you with some handy materials and templates to make sure that implementation goes as smoothly as possible. For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp reporting tool a try? Book a consultation with our specialist today.
9/11/2023 • 1 min read
Integrity line
What is an integrity line and how can it help your company?
An integrity line is a secure, anonymous medium through which employees or other stakeholders within an organization can report suspicions or instances of wrongdoing, usually anonymously. An integrity line can also be known as an ‘ethics line’, a ‘hotline’, and an ‘honesty line’. While traditionally this was a physical phone line that people could actually call up, these days most of this kind of whistleblowing is done via an online whistleblowing platform. An open and transparent workplaceAs the name implies, an integrity line is a clear way for an organization to show that they are committed to creating a workplace that is open and honest, where integrity is valued. By providing a clear communication channel for their employees to alert them to any kind of misconduct, as well as offering their own suggestions for how the company could improve, they are demonstrating their commitment to these principles. The benefits of introducing an integrity lineAn integrity line has a range of benefits for both the organization that chooses to implement it and the employees that ultimately end up using it. For the organizationDemonstrate your values As mentioned above, an integrity line shows your employees you want them to feel empowered to speak up when something isn’t right. Compliance with whistleblowing legislation In the EU, it is now the law that any organization with more than 50 employees must have a whistleblowing channel such as an integrity line. It is a similar story in other countries and regions around the world. Save money lost to fraud and theft On average, 5% of a company’s annual revenue is lost to fraud, yet 3 times as many instances of fraud are unearthed via an integrity line than through traditional, expensive audits. Reduce staff turnover and the associated costs Did you know that 18% of employees leave their job due to a negative atmosphere in the workplace? On average, it costs the equivalent of 6 months’ salary to replace a disillusioned employee. An integrity line can help reduce the number of employees who leave your company. Improve productivity You might not believe it, but an integrity line can even lead to an increase in productivity in your organization by removing bad actors and boosting morale. This is what happened with one of FaceUp’s clients, the Brno Municipal Office. Discover potentially lucrative ideas As hinted at above, an integrity line is not just a tool for receiving reports of malpractice, but can also be a fertile source of new product ideas or other suggestions for improvements. Avoid unwanted media attention Allowing for issues to be reported and resolved through an integrity line means that you can keep the matter inside your organization and sidestep a situation where the person affected feels compelled to speak out in the media. For the employeeHave the chance to speak up something’s not right Knowing that your employer has an established whistleblowing channel provides peace of mind to employees who know they have the means to speak up if they witness something untoward. Protect themselves from retaliation Since most integrity lines are anonymous (like FaceUp), whistleblowers know that they won’t face a backlash or have their career prospects harmed by sending a report. How to ensure your employees use your integrity lineOnce you have decided to introduce an integrity line, you need to ensure people use it. Here at FaceUp we wrote a whole blog post on this subject, but the key takeaways are the following: A clear communication plan so your staff know the line existsTraining and guidance on how to use itAssigning personnel to investigate the reports you receiveGuaranteeing confidentiality through an anonymous reporting feature is also crucial to the uptake of the system. Which integrity line to choose?There are a whole host of integrity lines and other whistleblowing systems on the market today, making it tricky to decide which one is right for your business. Again, FaceUp is here to help! We compiled a comprehensive list of the current best options in terms of integrity lines, to make your life a little easier. FaceUpFaceUp is a secure, intuitive and easy to use integrity line with a rich set of features including a customizable suggestion form and advanced suggestion management, both available in 113 languages. It provides the highest level of data protection and anonymity - it is GDPR compliant, ISO 27001 certified and offers E2E encryption and 2FA. FaceUp can easily be integrated with your company intranet, website, or app through API. For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our specialist today.
9/7/2023 • 4 min read
Compliance Line
Setting Up an Effective Compliance Line: Best Practices and Tips
A compliance line, also known as a hotline or ethics line, is a whistleblowing tool whereby employees or other stakeholders within an organization can report suspicions of wrongdoing or simply offer suggestions for efficiencies and improvements. They can usually do this anonymously for situations where the complaint might involve a colleague, manager or where the individual just wants to protect themselves from any negative fallout. Why introduce a compliance line?Introducing a compliance line is a clear signal to your employees that you value their feedback and take their concerns seriously. It shows that you are an open and transparent organization where no-one is afraid to speak up in the face of unethical behavior. As mentioned above, the anonymous aspect of a compliance hotline is crucial, since it protects the employee and allows the company to hear about issues that might otherwise have gone undiscovered (read more about ‘the onlooker effect). This has a range of benefits from saving companies money lost to internal fraud and the costs of a high workforce turnover, to increasing productivity due to happier, more invested colleagues. Having an anonymous whistleblower line in your organization is also a crucial stipulation of most whistleblower legislation across the world, certainly in the EU where it is obligatory for companies above 50 employees. How to effectively implement a compliance lineThere is no value in having a comprehensive hotline if nobody uses it. This is why implementing your hotline properly is so important to reaping the rewards. An effective implementation involves these three parts: A clearly defined communication plan to notify all employees of the tool’s existence, including regular reminders as time goes on.Training and guidance provided to ensure that everyone knows how to use the tool and which scenarios it should be used for.Assigning personnel to receive and deal with the reports submitted via the hotline. These people could be either internal or external to your organization. Are you looking for a compliance line?For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our specialist today.
8/15/2023 • 2 min read
online suggestion box
What is an online suggestion box?
An online suggestion box is the digital version of the physical box of the past in which company employees could drop slips of paper with suggestions for improvements. These days, organizations may choose to implement an online version which brings with it a range of additional benefits. What are the advantages of an online suggestion box?First and foremost, implementing an online suggestion box demonstrates that you are an open and transparent employer that values feedback from your employees. The subsequent boost to employee morale can lead to an increased workforce retention rate, saving your company money in the long term. Did you know it costs an average of 6 months’ salary to replace a member of your team? In receiving feedback through a suggestion box, you may discover ways to make your processes more efficient, a lucrative new product or service, or unearth some deep-rooted dissatisfaction amongst your workforce. You might even unearth a case of internal theft or company fraud, something which costs the average company 5% of their annual revenue. In providing a channel for staff to voice their concerns, you are able to keep these issues inside your company and avoid unwanted and negative media attention. For employees, an online suggestion box means that they have a clear means of making their voice heard when they witness wrongdoing or suspect it. Since an online suggestion box should always be anonymous (like FaceUp), they will also be protected against any potential retaliation or damage to their future career prospects. This is also beneficial to the company itself since it increases the likelihood of their employees using the system. Finally, introducing a suggestion box ensures that your organization remains compliant with the whistleblowing legislation in your particular territory (such the EU Whistleblowing Directive) as well as any standards or certifications which you follow. Read more about standards and certifications in our recent post. What functions should online suggestion box have?User-friendliness: Setting up and navigating the system is effortless, providing an intuitive user experience.Customizability: The software should be adaptable to align with your company's identity and branding. You should have the ability to incorporate elements such as your logo and corporate colors into forms and surveys.Anonymity: Employees or customers should have the option to submit suggestions and feedback anonymously. Notifications: The tool should send reminders to employees, ensuring consistent participation and maximizing the feedback you receive.Data and analysis: It enables swift organization and analysis of suggestions and feedback, offering visual data and analytics to inform your business decisions effectively.Easy Integration: Online suggestion box should be easily integrated through API with your company intranet, website, or app.How can I ensure my team uses a suggestion box?You can read in more detail about how to successfully implement a whistleblowing system or suggestion box in another of our recent blog posts, but it comes down essentially three key pillars: A clear communication plan so that your employees know that the suggestion box exists and are encouraged to use it.Training provision so employees are comfortable using the system, know when to use it and can get the most out of all the features it offers.Assigning roles, i.e. deciding which members of your company will be responsible for receiving suggestions and taking appropriate action.Which suggestion box should I choose?Which suggestion box should I choose?There are a host of online suggestion box solutions online. Here at FaceUp, we believe that our whistleblowing platform serves perfectly as a suggestion box, thanks to features such as anonymous reporting, follow-up two-way communication, voice messaging, intuitive user design, and high level of data security. FaceUp is GDPR compliant, ISO 27001 certified and offers E2E encryption and 2FA. FaceUp can easily be integrated with your company intranet, website, or app through API. If you would like to give FaceUp a try, you can do so with a free 14-day trial. Are you looking for the suggestion box?For a reasonably priced, feature-rich system with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our specialist today.
8/3/2023 • 3 min read
Faceup blog post
"Through whistleblowing, an organization can uncover serious fraud," says Rohia Hakim, Compliance Officer at CTP Invest
How does corporate culture influence the success of companies? What does compliance entail, and what role does whistleblowing play in it? These questions were answered by Rohia Hakim, who worked as a Compliance Specialist for Ernst & Young (EY) for almost 10 years and now serves as a Compliance Officer for CTP Invest. Your experience in compliance is extensive, for nearly 10 years you worked as a Compliance Specialist for Ernst & Young (EY), and now you work as a Compliance Officer for CTP Invest. What drew towards this kind of work?Compliance probably found me, rather than the other way around. At the time I was working for a multinational company. After several acquisitions and mergers, it became necessary to improve the company culture. So a huge HR program was implemented to change the company culture, for which I was the main face. Thanks to its successful implementation, I was ‘discovered’ by Ernst & Young and in 2011 accepted a job offer with them. That’s how I gained experience in compliance across various sectors and organizations, both in the private and public sphere. Compliance is definitely a fulfilling job and, in some ways, a calling. Many people still don’t exactly know what ‘compliance’ means. How would you briefly describe ‘compliance’?In my view, compliance is a lot more than simply adhering to laws and rules. Compliance is about obeying legal requirements, regulatory requirements, internal regulations, ethical standards, and ‘going the extra mile’. Especially from an ethics point of view, co-existing with the company’s surroundings and the like. I’m of the view that the law cannot cover all of life’s situations. Ethics improves an organization’s performance, reduces transaction costs, and strengthens employee loyalty. I believe that everyone would like to work in an ethical organization. In addition, it is clear that public pressure is increasing for corporate social responsibility. How does compliance help managers and companies? Does a company’s culture and ethics impact its success?Today it is absolutely clear that conducting their business ethically is critical for companies. Perhaps not globally, but definitely in developed countries. For example, I definitely see this sensibility among the younger generation, who prefer companies with higher ethical standards – whether they are a customer or potential employees, they are not willing to compromise or make concessions. What is the role of whistleblowing in compliance? Various analyses have long shown that whistleblowing is clearly the most common way companies uncover fraud. And it makes sense. Typically, it is employees that uncover fraud, since employees can catch or witness unusual behavior. What is your experience with whistleblowing? Do you have any examples?I have many years of experience with whistleblowing. I have seen how companies can uncover instances of serious fraud through whistleblowing. It often reveals the possible manipulation of public contracts or details of corruption. Specifically, we could look at the case of whistleblowing in the tobacco industry, which was beneficial for the public at large. In that case, an internal whistleblower revealed that cigarettes (which, up until that point, were hugely promoted and consumed en masse) were harmful to our health and highly addictive. Something which cigarette producers until then vehemently denied. What are the biggest challenges in your job?The challenge is definitely that you have to constantly make yourself known to colleagues. So that compliance becomes an integral part of their daily lives. A positive part. I want to be a partner, not a threat or punitive agent. To be supportive rather than an obstacle to business. And also the fact that compliance is constantly changing. I don’t just mean legislation and requirements, but also the overlap of the two. A modern compliance officer also needs to know their way around data protection, ESG, and cyber security (IT). These are complex areas and require further professional development. And lastly communication. Communication is key, as with everything.
7/26/2023 • 3 min read
Ethics hotline whistleblowing
What is an ethics hotline?
An ethics hotline is a way for employees or other company stakeholders to report instances of wrongdoing or offer suggestions for improvements. An ethics hotline used to simply refer to a physical phone line that was used for whistleblowing, whereas now the meaning has expanded to include whistleblowing software more generally. You may also hear an ethics hotline referred to as a whistleblowing system, speak-up line, fraud line plus a number of other names. How does an ethics hotline work?When a whistleblower wishes to alert a company’s management of their suspicions, they can do so through an ethics hotline. Traditionally, this would mean calling an ethics hotline on a physical phone, or leaving a note in a trust box. However, these days the most common method is to use an online whistleblowing system, which has the added bonus of anonymity for the whistleblower, plus a range of other helpful features. The report is received by the individual in the company who is designated to deal with them (known as the ‘assignee’) and the matter is subsequently looked into. Some whistleblowing systems, such as FaceUp, then allow for follow up communication between whistleblower and assignee. Who counts as a whistleblower?A whistleblower is anyone who works in or for an organization with suspicions that some kind of misconduct of wrongdoing is taking place. Wrongdoing can range from bullying and harassment, through to fraud and theft. Whistleblowers are most commonly company employees, but can also be suppliers, contractors, freelancers, or anyone else who interacts with an organization. What are the benefits of an ethics line?A properly implemented ethics line will: help foster a culture of openness and transparencyprotect the whistleblower from retaliationreduce money lost to fraud or employee turnoverprotect your reputation by keeping matters internalimprove productivity by removing unprofessional employeesunearth areas for improvementensure your organization remains compliant with the relevant whistleblowing legislation in your regionWhich ethics hotline should I choose?There are a whole host of different ethics lines on the market today. Here at FaceUp, we put together a list of some of the leading contenders in a recent post. Are you looking for en ethics hotline?For a reasonably priced, feature-rich ethics line with the highest level of security and usability, why not give FaceUp a try? Book a consultation with our whistleblower specialist today.
7/19/2023 • 2 min read
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